The ASK Wellness Society would like to acknowledge that our programs and facilities operate on Secwepemcúl'ecw, Nłeʔkepmx Tmíxʷ, and Syilx tmixʷ traditional and unceded territories. 
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May 31, 2021

Tenant Support Worker

Reports To: Coordinator of Supportive Recovery and Career Development Centre

Term: Casual/On-Call

Wage Range: $18.00 to $21.00 commensurate with experience.

Vacation: Permanent Full-Time/Temporary Full-Time (over three months) who work more than 30 hours per week are eligible for three weeks paid vacation in the first year and they may be taken after a successful probationary period. In the second year, this entitlement increases to four weeks. In the fifth year, the entitlement increases to five weeks. Each year after five years the entitlement is five weeks plus one day for every subsequent year to a maximum of six weeks. Unless otherwise negotiated. Permanent Part-Time/Temporary Part-Time employees (22.5 hours per week and over on contracts more than three months) vacation entitlements accrue each payroll according to Employment Standards Act BC (as amended). Casual/On-Call/Permanent Part-Time/Temporary Part-Time employees (under 22.5 hours per week or on contracts less than three months) vacation entitlements are paid out each payroll according to Employment Standards Act BC (as amended).   

Benefits: Permanent Full-Time employees are eligible for full health benefits (minimum 30 hours per week). Temporary Full-Time employees for a term longer than three months are eligible for full health benefits (minimum 30 hours per week). These hours can be fulfilled through a variety of permanent positions.  Part-Time Employees are eligible to take part in our Health Care Spending Account which provides a tax-free partial reimbursement for eligible healthcare expenses up to the bi-annual maximum for Permanent Part-Time, Temporary Part-Time and Caretakers through a third-party administrator. All employees have access to the Yearly Physical Activity Bonus, two additional ASK Statutory Holidays, Annual Retreats, Trainings, and ASK Staff Social Events.

Who is the ASK Wellness Society?  The ASK Wellness Society is a not-for-profit organization that supports individuals within the BC Region with opportunities and the resources to change their current situation. It is about reaching out to those people who are homeless and battling addictions, helping them find housing and medical care, addressing their addictions, stabilizing mental health issues and, ultimately, providing them with the skills to re-enter the work force. The ASK Wellness Society administers an unconditional sense of hope to those who are convinced they are incapable of ever achieving a stable and meaningful life.

Purpose and Function: The Tenant Support Worker will work in collaboration with the Peer Recovery Support Coaches, Alcohol and Drug Counsellor and the Supportive Recovery and Career Development Team to build rapport and support Program Participants to develop the skills to move on to independent living based on their personal recovery plan. Service delivery is based on a client centered, non-judgmental perspective.

Specific Responsibilities

  • Collaborate with the Supportive Recovery and Career Development Program Team to develop, implement, maintain, and adjust treatment/recovery plans and assist Program Participants in developing and achieving the goals outlined within their individualized treatment/recovery plan;
  • Provide care within the interdisciplinary model through trauma informed practice, two-eyed seeing practice, harm reduction and a recovery-oriented care approach; 
  • Assist Program Participants seeking recovery from substance use disorders to assist in the creation of their own recovery plans, and develop their own recovery pathways;
  • Assist with the meal preparation program including but not limited to daily kitchen activities, aiding with menu preparation, ensuring food quality and freshness, monitoring/ordering and stocking;
  • Encourage and support Program Participants to live as fully and independently as possible within the local community, providing information, emotional, organizational, and practical support, and training as appropriate;
  • Contribute to the protection of Program Participants from abuse, and support Participants when they are in distress;
  • Encourage and motivate Program Participants to develop a sense of their own identity, purpose, and self-esteem;
  • Work closely with referral agencies (i.e. CMHA, IHA, Friendship Centre, Brain Injury, etc.).
  • Actively seek the views of Program Participants and involve them in decision-making to improve their services and accommodations;
  • Monitor emergencies that take place such as medical or mental health assistance and complete necessary incident reports;
  • When necessary, be trained to be the first to respond to an overdose situation with on-the-spot overdose response and support;
  • Be prepared to work calmly and together with your team, paramedics, and police in crisis situations;
  • Ensure Limitation of Service Notices are completed and current;
  • Help maintain a clean and organized workspace by doing light housekeeping in the office space;
  • Monitor and move along community members who are loitering in and around the property;
  • Assist and encourage clients to create connections within the community by volunteering and finding employment;
  • Other duties which may or may not be listed within this job description;
  • Ensure compliance with all ASK supportive standards, policies, and procedures.

Administrative Responsibilities:

  • Assist team with maintaining daily log, medication log/prescriptions (ensure book is updated, all meds accounted for and follow up is on prescriptions to ensure medication is up to date);
  • Maintain complete documentation, statistics, and records in files and on ShareVision database; 
  • Assist team with required verbal and written reports, case notes, letters, memoranda, and year end reports; 
  • Maintain files and documentation to the COA Standard; 
  • When requested, be a member of the COA’s Performance and Quality Improvement team in which you will encourage the organization to use data to identify areas of needed improvement and implement improvement plans in support of achieving performance targets, program goals, client satisfaction, and positive client outcomes. 

Qualifications and Suitability:

  • Human Service Diploma or equivalent and/or experience with mental health/addiction and homelessness issues;
  • Skills in mediating conflict between various interests;
  • Knowledge and understanding of Indigenous culture and traditions and a demonstrated ability to work with Indigenous peoples an asset;
  • Understanding of various social and political issues in the Indigenous Community. Ability to apply knowledge and experience in the areas of trauma, PTSD, residential school, colonial impact on indigenous peoples an asset;
  • Knowledge and experience of food hygiene and safe kitchen practices including the use of commercial equipment and tools an asset;
  • Ability to work as a team member in a case management setting involving multi-agency supports;
  • Understands and maintains clientele/worker boundaries;
  • Strong working knowledge of community resources;
  • Excellent communication, writing, documentation, and organizational skills; 
  • Must pass criminal record check for vulnerable sector and reference screening;
  • VAT (Vulnerability Assessment Tool) training an asset;
  • Mental Health First Aid, Trauma Informed Practice and ASSIST Training an asset;
  • Level 1 First Aid required;
  • In-house Violence Prevention Training, WHIMS, and Food Safe provided;
  • As clients are allowed to have pets, it is noted that this is a pet friendly environment.

The ASK Wellness Society is dedicated to promoting diversity/multiculturalism with inclusion as one of our Core Values.  We are fully focused on equality and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Closing Date: None

Interview Dates: TBD

Send cover letter and resume to: Careers@askwellness.ca

Please Reference Position: Maverick Casual TSW

Attention: Human Resources 

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ASK Wellness is COA Accredited
COA accreditation signifies that an organization or program is effectively managing its resources and providing the best possible services to all of its stakeholders. It also signifies that an organization or program meets standards of quality set forth by the COA accrediting body.

For more information about COA accreditation visit coanet.org.
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Contact:
Darlene A. Webb
Coordinator of Population Health and Second Stage Housing
250 214 5948
The ASK Wellness Society is working towards providing and improving the available resources for 2sLGBTQ+ individuals in our communities by implementing 2sLGBTQ+ outlets at our sites and through advocating for 2sLGBTQ+ rights and respect. We welcome all and any members of the 2sLGBTQ+ community to access our resources.
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