The ASK Wellness Society would like to acknowledge that our programs and facilities operate on Secwepemcúl'ecw, Nłeʔkepmx Tmíxʷ, and Syilx tmixʷ traditional and unceded territories.
November 4, 2021

Tenant Support Worker – Supportive Housing

Reports to: 

Coordinator of Supportive Housing (Mission Flats)

Coordinator of Supportive Housing (Crossroads)

Coordinator of Supportive Housing (Spero House)

Term: Casual/On-Call

Location:

Mission Flats (805 Mission Flats Road)
Crossroads (569 Seymour Street)
Spero House (317 Tranquille Road)

Hourly Range:

$18.00 to $21.00 commensurate with experience.

Wage variance of $1.00/hr. for graveyard shifts                   

Vacation

Permanent Full-Time/Temporary Full-Time (over three months) who work more than 30 hours per week are eligible for three weeks paid vacation in the first year and they may be taken after a successful probationary period. In the second year, this entitlement increases to four weeks. In the fifth year, the entitlement increases to five weeks. Each year after five years the entitlement is five weeks plus one day for every subsequent year to a maximum of six weeks. Unless otherwise negotiated. Permanent Part-Time/Temporary Part-Time employees (22.5 hours per week and over on contracts more than three months) vacation entitlements accrue each payroll according to Employment Standards Act BC (as amended). Casual/On-Call/Permanent Part-Time/Temporary Part-Time employees (under 22.5 hours per week or on contracts less than three months) vacation entitlements are paid out each payroll according to Employment Standards Act BC (as amended).   

Benefits

Permanent Full-Time employees are eligible for full health benefits (minimum 30 hours per week). Temporary Full-Time employees for a term longer than three months are eligible for full health benefits (minimum 30 hours per week). These hours can be fulfilled through a variety of permanent positions. Part-Time Employees are eligible to take part in our Health Care Spending Account which provides a tax-free partial reimbursement for eligible healthcare expenses up to the bi-annual maximum for Permanent Part-Time, Temporary Part-Time and Caretakers through a third-party administrator. Permanent Full-Time and Permanent Part-Time employees have access to the Wellness Plan benefit. All employees have access to two paid culturally sensitive days, Annual Retreats, Training, and ASK Staff Social Events.

What is Casual/On-Call?

Casual/On-Call means there are no guaranteed hours and work requirements may vary to a maximum of 37.5hours per week. Casual/On-Call is a great way for you to get to know us and for us to get to know you. It is also a gateway for future permanent positions within the Society. There are no rules with respect to declining shifts that do not work with your schedule that may result in removal from the casual/on-call list. 

Who is the ASK Wellness Society?

The ASK Wellness Society is a not-for-profit organization that supports individuals within the BC Region with opportunities and the resources to change their current situation. It’s about reaching out to those people who are homeless and battling addictions, helping them find housing and medical care, addressing their addictions, stabilizing mental health issues and ultimately, providing them with the skills to re-enter the work force. The ASK Wellness Society administers an unconditional sense of hope to those who are convinced that they are incapable of ever achieving a stable, meaningful life.

Purpose and Function

  • To provide life skills services to Program Participants who are at-risk of homelessness in our community.  Promote/mentor healthy, independent living skills to Program Participants in order for them to achieve their goals and live as independently as possible.  Service delivery is based on a client centered, non-judgmental perspective.
  • Specific Responsibilities
  • Encourage and support Program Participants to live as fully and independently as possible within the local community, providing information, emotional, organizational and practical support and training as appropriate;
  • Contribute to the protection of Program Participants from abuse, and support Participants when they are in distress;
  • Encourage and motivate Program Participants to develop a sense of their own identity, purpose and self-esteem;
  • Assist supportive housing teams to complete rooms checks every two weeks;
  • When required provide additional services to other supportive housing settings;
  • Work closely with referral agencies (i.e. CMHA, IHA, Friendship Centre, Brain Injury, etc.).
  • Complete room checks every two weeks;
  • Actively seek the views of Program Participants and involve them in decision-making to improve their services and accommodations;
  • Monitor emergencies that take place such as medical or mental health assistance and complete necessary incident reports;
  • When necessary, be trained to be the first to respond to an overdose situation with on the spot overdose response and support;
  • Be prepared to work calmly and together with your team, paramedics and police in crisis situations;
  • Ensure Limitation of Service Notices are completed and current;
  • Help maintain a clean and organized workspace by doing light housekeeping in the office space;
  • Monitor and move along community members who are loitering in and around the property;
  • Assist and encourage clients to create connections within the community by volunteering and finding employment;
  • Ensure compliance with all ASK supportive standards, policies, and procedure;
  • Other duties which may or may not be listed within this job description;

Administrative Responsibilities

  • Assist team with maintaining daily log, medication log/prescriptions (ensure book is updated, all meds accounted for and follow ups on prescriptions to ensure medication is up-to-date);
  • Complete move in/move out paperwork as required by ASK Property Services Department under supervision from Coordinator of Housing Supports (Mission Flats, Crossroads and Spero House); 
  • Maintain complete documentation, statistics and records in files and on ShareVision database; 
  • Assist team with required verbal and written reports, case notes, letters, memoranda, and year end reports; 
  • Maintain files and documentation to the COA Standard; 
  • When requested, be a member of the COA’s Performance and Quality Improvement team in which you will encourage the organization to use data to identify areas of needed improvement and implement improvement plans in support of achieving performance targets, program goals, client satisfaction, and positive client outcomes. 

Qualifications and Suitability

  • Bachelor of Social Work, Human Service Diploma or equivalent and/or experience with mental health/addiction and homelessness issues;
  • Skills in mediating conflict between various interests;
  • Ability to work as a team member in a case management setting involving multi-agency supports;
  • Communicate effectively with clients and staff;
  • Strong working knowledge of community resources;
  • Strong organizational and time management skills;
  • Must pass criminal record check and reference screening;
  • VAT (Vulnerability Assessment Tool) training an asset;
  • Mental Health First Aid, Trauma Informed Practice and ASSIST Training an asset;
  • Level 1 First Aid required;
  • In-house Violence Prevention, Cultural Awareness Training, and 2sLGBTQ+ Training provided;
  • Class 4 license an asset;
  • As clients are allowed to have pets, it is noted that this is a pet friendly environment (Mission Flats).

The ASK Wellness Society is dedicated to promoting diversity/multiculturalism with inclusion as one of our Core Values. We are fully focused on equality and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

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