The ASK Wellness Society would like to acknowledge that our programs and facilities operate on Secwepemcúl'ecw, Nłeʔkepmx Tmíxʷ, and Syilx tmixʷ traditional and unceded territories. 
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May 26, 2021

Tenant Support Worker - Burdock House/Fairhaven

Reports To: Coordinator of Housing Supports (Burdock House & Fairhaven

Term: Casual/On-Call

Wage Range: $18.00-$21.00 commensurate with experience.

Vacation: Casual/On-Call/Permanent Part-Time/Temporary Part-Time employees (under 22.5 hours per week or on contracts less than three months) vacation entitlements are paid out each payroll according to Employment Standards Act BC (as amended).

Benefits: Part-Time employees (under 30 hours per week) are not eligible for health benefits.  All employees have access to the Yearly Physical Activity Bonus, two additional ASK Statutory Holidays, Annual Retreats, Trainings, and ASK Staff Social Events.

What is Casual/On-Call? Casual/On-Call means there are no guaranteed hours and work requirements may vary to a maximum of 37.5hours per week. Casual/On-Call is a great way for you to get to know us and for us to get to know you. It is also a gateway for future permanent positions within the Society. There are no rules with respect to declining shifts that do not work with your schedule that may result in removal from the casual/on-call list. 

Purpose and Function

To provide life skills services to Program Participants who are at-risk of homelessness in our community.  Promote/mentor healthy, independent living skills to Program Participants in order for them to achieve their goals and live as independently as possible. Service delivery is based on a client centered, non-judgmental perspective.

Specific Responsibilities

  • Encourage and support Program Participants to live as fully and independently as possible within the local community, providing information, emotional, organizational, and practical support, and training as appropriate;
  • Contribute to the protection of Program Participants from abuse, and support Participants when they are in distress;
  • Encourage and motivate Program Participants to develop a sense of their own identity, purpose, and self-esteem;
  • Work closely with referral agencies (i.e. CMHA, IHA, Friendship Centre, Brain Injury, etc.).
  • Actively seek the views of Program Participants and involve them in decision-making to improve their services and accommodations;
  • Monitor emergencies that take place such as medical or mental health assistance and complete necessary incident reports;
  • When necessary, be trained to be the first to respond to an overdose situation with on the spot overdose response and support;
  • Assist Team to complete rooms checks when required; 
  • When required provide additional services to other supportive housing settings
  • Be prepared to work calmly and together with your team, paramedics, and police in crisis situations;
  • Ensure Limitation of Service Notices are completed and current;
  • Help maintain a clean and organized workspace by doing light housekeeping in the office space;
  • Monitor and move along community members who are loitering in and around the property;
  • Assist and encourage clients to create connections within the community by volunteering and finding employment;
  • Other duties which may or may not be listed within this job description;
  • Ensure compliance with all ASK supportive standards, policies, and procedures.

Administrative Responsibilities

  • Assist team with maintaining daily log, medication log/prescriptions (ensure book is updated, all meds accounted for and follow up is on prescriptions to ensure medication is up to date);
  • Complete move in/move out paperwork as required by ASK Property Services Department under supervision from Coordinator of Supportive Housing (Burdock/Fairhaven);
  • Maintain complete documentation, statistics, and records in files and on ShareVision database; 
  • Assist team with required verbal and written reports, case notes, letters, memoranda, and year end reports; 
  • Maintain files and documentation to the COA Standard; 
  • When requested, be a member of the COA’s Performance and Quality Improvement team in which you will encourage the organization to use data to identify areas of needed improvement and implement improvement plans in support of achieving performance targets, program goals, client satisfaction, and positive client outcomes. 

Qualifications and Suitability

  • , Human Service Diploma or equivalent and/or experience with mental health/addiction and homelessness issues;
  • Skills in mediating conflict between various interests;
  • Ability to work as a team member in a case management setting involving multi-agency supports;
  • Understands and maintains clientele/worker boundaries;
  • Strong working knowledge of community resources;
  • Excellent communication, writing, documentation, and organizational skills; 
  • Must pass criminal record check for vulnerable sector and reference screening;
  • VAT (Vulnerability Assessment Tool) training an asset;
  • Mental Health First Aid, Trauma Informed Practice and ASSIST Training an asset;
  • Level 1 First Aid required;
  • Must have access to vehicle in good working condition and possess valid driver’s license with relevant insurance to transport clients
  • In-house Violence Prevention and Cultural Awareness Training provided;
  • As clients are allowed to have pets, it is noted that this is a pet friendly environment.

The ASK Wellness Society is dedicated to promoting diversity/multiculturalism with inclusion as one of our Core Values.  We are fully focused on equality and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Closing Date: TBD 

Interview Dates: TBD 

Send cover letter and resume to: Careers@askwellness.ca

Please Reference Position: Casual/On-Call TSW Penticton

Attention: Human Resources 

Note: This description may be amended at any time in response to operational and funding requirements and may include other duties not outlined here.

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ASK Wellness is COA Accredited
COA accreditation signifies that an organization or program is effectively managing its resources and providing the best possible services to all of its stakeholders. It also signifies that an organization or program meets standards of quality set forth by the COA accrediting body.

For more information about COA accreditation visit coanet.org.
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Contact:
Darlene A. Webb
Coordinator of Population Health and Second Stage Housing
250 214 5948
The ASK Wellness Society is working towards providing and improving the available resources for 2sLGBTQ+ individuals in our communities by implementing 2sLGBTQ+ outlets at our sites and through advocating for 2sLGBTQ+ rights and respect. We welcome all and any members of the 2sLGBTQ+ community to access our resources.
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