The ASK Wellness Society would like to acknowledge that our programs and facilities operate on Secwepemcúl'ecw, Nłeʔkepmx Tmíxʷ, and Syilx tmixʷ traditional and unceded territories.
January 14, 2022

Tenant Support Worker, All Penticton Sites

Reports To: Coordinator of Supportive Housing (Burdock House) / Coordinator of Supportive Housing (Fairhaven)

Term: Casual On/Call

Hourly Range: $18.00 to $21.00 commensurate with experience.

Vacation: Casual/On-Call/Permanent Part-Time/Temporary Part-Time employees (under 22.5 hours per week or on contract less than three months) vacation entitlements are paid out each payroll according to Employment Standards Act BC (as amended).   

Benefits:  All employees have access to two paid culturally sensitive days, Annual Retreats, Training, and ASK Staff Social Events.

What is Casual/On-Call? Casual/On-Call means there are no guaranteed hours and work requirements may vary to a maximum of 37.5hours per week. Casual/On-Call is a great way for you to get to know us and for us to get to know you. It is also a gateway for future permanent positions within the Society. There are no rules with respect to declining shifts that do not work with your schedule that may result in removal from the casual/on-call list. 

Who is the ASK Wellness Society? 

The ASK Wellness Society is a not-for-profit organization that supports individuals within the BC Region with opportunities and the resources to change their current situation. It is about reaching out to those people who are homeless and battling addictions, helping them find housing and medical care, addressing their addictions, stabilizing mental health issues and, ultimately, providing them with the skills to re-enter the work force. The ASK Wellness Society administers an unconditional sense of hope to those who are convinced they are incapable of ever achieving a stable and meaningful life.

Purpose and Function:

To provide life skills services to Program Participants who are at-risk of homelessness in our community.  Promote/mentor healthy, independent living skills to Program Participants in order for them to achieve their goals and live as independently as possible. Service delivery is based on a client centered, non-judgmental perspective.

Specific Responsibilities

  • Encourage and support Program Participants to live as fully and independently as possible within the local community, providing information, emotional, organizational, and practical support, and training as appropriate;
  • Contribute to the protection of Program Participants from abuse, and support Participants when they are in distress;
  • Encourage and motivate Program Participants to develop a sense of their own identity, purpose, and self-esteem;
  • Work closely with referral agencies (i.e., CMHA, IHA, Friendship Centre, Brain Injury, etc.);
  • Actively seek the views of Program Participants and involve them in decision-making to improve their services and accommodations;
  • Monitor emergencies that take place such as medical or mental health assistance and complete necessary incident reports;
  • When necessary, be trained to be the first to respond to an overdose situation with on-the-spot overdose response and support;
  • Assist Burdock/Fairhaven Team’s to complete rooms checks when required;
  • When required provide additional services to other supportive housing settings;
  • Be prepared to work calmly and together with your team, paramedics, and police in crisis situations;
  • Ensure Limitation of Service Notices are completed and current;
  • Help maintain a clean and organized workspace by doing light housekeeping in the office space;
  • Monitor and move along community members who are loitering in and around the property;
  • Assist and encourage clients to create connections within the community by volunteering and finding employment;
  • Other duties which may or may not be listed within this job description;
  • Ensure compliance with all ASK supportive standards, policies, and procedures.

Administrative Responsibilities:

  • Assist team with maintaining daily log, medication log/prescriptions (ensure book is updated, all meds accounted for and follow up is on prescriptions to ensure medication is up to date);
  • Complete move in/move out paperwork as required by ASK Property Services Department under supervision from Coordinator of Supportive Housing (Burdock, Fairhaven); 
  • Maintain complete documentation, statistics, and records in files and on ShareVision database; 
  • Assist team with required verbal and written reports, case notes, letters, memoranda, and year end reports; 
  • Maintain files and documentation to the COA Standard; 
  • When requested, be a member of the COA’s Performance and Quality Improvement team in which you will encourage the organization to use data to identify areas of needed improvement and implement improvement plans in support of achieving performance targets, program goals, client satisfaction, and positive client outcomes. ‘

Qualifications and Suitability:

  • Bachelor of Social Work, Human Service Diploma or equivalent and/or experience with mental health/addiction and homelessness issues;
  • Skills in mediating conflict between various interests;
  • Ability to work as a team member in a case management setting involving multi-agency supports;
  • Understands and maintains clientele/worker boundaries;
  • Strong working knowledge of community resources;
  • Excellent communication, writing, documentation, and organizational skills;
  • Must pass criminal record check for vulnerable sector and reference screening;
  • VAT (Vulnerability Assessment Tool) training an asset;
  • Mental Health First Aid, Trauma Informed Practice and ASSIST Training an asset;
  • Level 1 First Aid required;
  • In-house Violence Prevention, Cultural Awareness Training, and 2sLGBTQ+ Training provided;
  • As clients are allowed to have pets, it is noted that this is a pet friendly environment.

Effective November 1, 2021, the Society requires all employees to be fully vaccinated (as defined by Health Canada). Full vaccination will be required before commencing employment with the Society unless a legal exemption is obtained.

The ASK Wellness Society is dedicated to promoting diversity/multiculturalism with inclusion as one of our Core Values.  We are fully focused on equality and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

We invite applicants to self-identify as First Nation, Métis, or Inuit within cover letters and/or resumes.

The ASK Wellness Society now offers assistance from an Employment Advisor. If you self-identify as Indigenous (First Nations, Métis, or Inuit) and would like assistance with the application process, job readiness, interview readiness or tips for resume and cover letter writing, send your questions via email and you will be redirected to the Employment Advisor.

Closing Date: Will remain open until filled.
Send cover letter and resume to: Careers@askwellness.ca

Please Reference Position: Penticton Casual TSW

Attention: People Experience  

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