The ASK Wellness Society would like to acknowledge that our programs and facilities operate on Secwepemcúl'ecw, Nłeʔkepmx Tmíxʷ, and Syilx tmixʷ traditional and unceded territories.
May 4, 2022

Health Navigator and Housing Outreach Worker

City: Merritt
Program and Site Location:
Merritt, 1-2196 Quilchena Ave
Reports To: Director of Operations, Merritt
Permanent Full-Time (37.5 hours per week)
Monday to Friday 8:30am to 4:30pm with ½ hour paid break
Wage Range: $22.06 to $25.69 based on education and related experience  

The ASK Wellness Society is an Accredited not-for-profit organization. Through the generous support of funders, we are able to assist those who are marginalized and at-risk to strengthen the communities we serve (Kamloops, Merritt and Penticton). We provide housing and support to those who are facing homelessness/at risk of homelessness and support those who may use substances, mental health challenges, harm reduction, health education and ultimately provide the skills to re-enter the workforce.

What We Offer:

  • Competitive benefits including but not limited to dental, vision, physiotherapy, massage, and fertility upon eligibility
  • Municipal Pension Plan upon eligibility
  • On-site training and development opportunities such as Violence Prevention, Cultural Awareness and 2SLGBTQ+ training
  • A culture of equality, inclusion, and diversity including paid cultural sensitivity days
  • Accidental death insurance and Wellness plan benefit
  • Vacation entitlements for Part-Time and Full-Time employees

Effective November 1, 2021, the Society requires all employees to be fully vaccinated (as defined by Health Canada). Full vaccination will be required before commencing employment with the Society unless a legal exemption is obtained.

Position Summary: As a Housing Outreach Worker, you will work alongside the Housing Outreach Team to provide intensive support and service to the clients seeking housing services with a hope of reducing homelessness in the community. Within your role as the Housing Outreach Worker, you will assist clients with multiple barriers and challenging behaviours find appropriate shelter and/or detox, treatment, health services, supportive housing, and market housing. As Health Navigator you will work directly with clients and sometimes family members to advocate, educate, reinforce, and coordinate a care plan in order to improve client knowledge and assist with self-management of chronic illness and other health issues. To raise awareness and provide sexual health and BBI education/supports, and health navigation to marginalized clients and community. Service delivery is based on a client centered, non-judgmental perspective.

Typical Duties Include:

Health Navigator Responsibilities (22.5 hours per week)

  • Liaise with key community caregivers regarding necessary support systems for the clients including health and life skills programming.
  • Engage with community stakeholders to build relationships and provide support.
  • Provide crisis support and assessment for clients when required.
  • Assist and support clients in offering information on sexual health, HIV, and other services that meet the needs of cis-and-transgender gay, bisexual, queer, two spirit and other men who have sex with men in Kamloops/Merritt and surrounding communities.
  • Identify issues in HIV prevention and sexual health education.
  • Raise awareness and provide sexual health and BBI education/supports, and health navigation to marginalized clients and community. Participate in the assessment, goal setting and program planning for Program Participants when requested.
  • Provide supervision and support to mitigate individual and program risk to ensure safety, comfort, and wellness.
  • Work closely with identified community resources for each Program Participant.
  • Actively seek the views of Program Participants and involve them in decision making to improve their own identity, purpose, and self-esteem.
  • Complete wellness checks/room checks when required.
  • Monitor and move along community members who are loitering in and around the property.
  • Provide crisis intervention as required including overdose responses by ensuring immediate access to medical services and completing necessary incident reports when required.
  • Delivery of harm reduction supplies to community pharmacies.
  • Facilitate Naloxone training for staff, clients, and community.

Housing Outreach Responsibilities (15 hours per week)

  • Provide individualized support, as needed, to multiple barriered clients and to assist them in acquiring affordable, safe, and supported community housing.
  • Identify and develop a customized support system for each client including brokering ‘active’ referrals to essential services/programs.
  • Mediate between the landlord and client when necessary as well as problem solve with building managers and landlords.
  • Liaise with key community caregivers regarding necessary support systems for the client including financial and life skills programming.
  • Provide street services when required and appropriate.
  • Provide crisis support and assessment when required.

General Administrative Responsibilities

  • Conduct assessments of potential Program Participants using the BC Housing mandated Vulnerability Assessment Tool (VAT) when requested.
  • Complete accurate and up to date communication/case notes.
  • Maintain files and statistics as per accreditation standards.
  • Complete move in/move out documentation as required by the Property Services Department.
  • When requested, be a member of the Society’s Performance and Quality Improvement (PQI) team.
  • Ensure compliance with all Society policies and procedures.
  • Other duties which may or may not be outlined within this job description.

Qualifications and Requirements

  • Bachelor of Social Work, Human Services Diploma, Support Worker/Care Aid Certificate, or an equivalent combination of education, training and/or lived experience.
  • Strong ability to recognize and address difficult behaviors.
  • Good communication, documentation, interpersonal and conflict management skills.
  • Ability to work within a team-based environment involving multi-agency supports.
  • Strong working knowledge of community resources.
  • Understands and maintains professional boundaries.
  • Valid driver’s license, safe driving record and reliable/appropriate transportation with business use coverage.
  • Must pass an acceptable criminal record check for the vulnerable sector.
  • Occupational First Aid Level 1 required.
  • Readiness to complete in-house online training within the first month of employment.
  • Mental Health First Aid, ASIST, and Trauma Informed Practice an asset.

How to apply: Please submit your application with a detailed cover letter and resume with the reference “Health Navigator/Housing Outreach” to  This position will remain open until the successful candidate has been found.   You may also apply directly apply online at 

The ASK Wellness Society offers assistance from an Employment Advisor.

If you self-identify as Indigenous (First Nations, Métis, or Inuit) and/or would like assistance with the application process, job readiness, interview readiness or tips for resume and cover letter writing, we encourage you to contact us, and you will be redirected to our Employment Advisor.

The ASK Wellness Society is dedicated to promoting diversity/multiculturalism with inclusion as one of our Core Values.  All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender identity or expression, sexual orientation, national origin, disability, or age.

Apply Online Now

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